Change your perspective – from the regular tourist to “the real local views” of real people living in Istanbul. LCC GIN Insights takes you as of now on a world journey: Different. Unique. Authentic. Emotional experiences, personal secrets and best of insider tips from our local GIN members, digging for the “hidden pearls” in their home city or country and revealing these only to you.
Editorial
Dear LCC colleagues,
the first edition of this year’s SignIn starts off with the biggest German airline tragedy since decades: Since 24th March and the news on the airplane crash of Germanwings 4U9525, it seems the world has come to a standstill. We are all shocked and even though we are not personally affected, all our hearts and thoughts are with all the people who lost their lives and those who had to stay behind. Our deepest sympathies are also with one of our German LCC colleague who lost customers on board of this tragic flight. In these sad times of severe crisis and sorrow we feel more than ever that we are all one community of world citizens, connected to each other in many ways. 24th May will sure remain one of the saddest and blackest days.
However, this SignIn magazine also starts off 2015 with exciting news. So what is new for 2015? Instead of 6 editions, we this year focus on 4 key editions. Why? Because the magazine sets you in the spotlight: Your stories, your recommendation, your top tips, your knowledge. But stories need profound research, interviews and time. This means – even more relevant content for you – taken from all LCC markets!
Talk with us – share with us and LCC colleagues your feedback. As of this year, the SignIn is “responsive”. Each article now contains a comment feature which invites you for sharing your opinion with us and the LCC world! “Share-Economy” is not only a trend, it is our key for “knowledge-sharing” and your focus of the staff magazine. Become active and contribute your insider travel tips in the section “LCC Travel Experts En Route”. Get inspired by lovely personal recommendations and dive into the hidden pearls another LCC discovered for you. You possibly know the saying: “The world is a
book and those who do not travel only read one page”? With LCC, the book gets larger and larger each day – start discovering!
Do you want to boost your knowledge about how to sell best our LCC preferred suppliers? Then learn again from others, their real experiences, their best sales tips from working with the LCC tools and suppliers: Insiders from sales agents to LCC sales agents.
Learning by doing – this is what works best. And this is the motto of our new “LCCQuizBiz”. Prove your knowledge and compete with others! Who ranks best? – It is fun, it is useful, it boosts your knowledge – all in one! You see, there is lots to discover. Enjoy!
Costa Rica grows with new Global Travel member
LCC Colon Corporativo Puts Clients Needs First
In 2014 LCC was very successful in filling the white spots on the world map. Apart from Canada, Costa Rica and Sri Lanka also on the African continent customers can now consult LCC agencies in Botswana and Zambia. In this SignIn edition we would like to present to your our new Lufthansa City Center Global Travel member LCC Colon Corporativo that has its office in San José, Costa Rica. The director of Business Development, Iván F. Montero was happy to talk to us and tell us about his motivation to join LCC and about his beautiful hometown and country.
What was the motivating factor to join the LCC network and also the service brand LCC Global Travel?
Colon Corporativo is part of Colón Group, which are a group of companies related in the travel industry specialized in corporate travel for local and regional companies. We decided to be part of LCC because we want to be part of a winning team around the globe and LCC is the right match for us in many ways. Our goal is to serve our customers professionally with the best tools possible. LCC Global Travel provides us with exactly these tools to respond the way we need to our customers and to our
own employees. We need to sell trust, confidence to our customers as the best asset we can offer, which will lead us to a good reputation in our market.
What advantages do you expect or hope for from joining LCC and LCC Global Travel?
Great professional team, global presence, networking, cross selling, are our expectations as a new LCC member. We also want to add value to the network, support other LCC needs. LCC has a great reputation that we need to protect and reinforce in order to keep reaching global goals. I do expect to be known as the best travel network in the globe, in which customers will be buying trust instead of tickets.
What would you define as you core competence?
We like to get to know our customers and to anticipate their needs. As a corporate travel agency, we base our actions with our customers on a long term basis, we aim to get to know the trends of our customers industries, their performance and understand the environment to help them take good travel decisions.
How many employees are in your LCC in San José, ensuring everything runs smoothly?
Colon Corporativo belongs to the Colon Group with a staff of close to 600 people. The back office, finances and other logistics issues help our sales team to reach our annual goals and to give the best possible service to our customers. As a team we take care of our accounts, and keep permanently focus on business opportunities. On a daily basis we serve our customers and also have sales calls in which we visit actual customers, and present our company to potential accounts. We are a company that likes to move and compete. No time for relaxing and this is the way we like to be seen.
Costa Rica behind the scenes
Insider Tips by LCC Colon Corporativo
What are your top tips for someone coming to Costa Rica for the first time? What can they not miss?
Costa Rica is a democratic country and very safe, but information will be a great practice for anyone who travels for the first time to our region, especially since Costa Rica is a fairly expensive country and we want to make the travellers aware of this fact. Costa Rica is a beautiful country, our people, food, beaches, volcanoes, and much more to enjoy. Costa Rica is well known for its “Pura Vida” which means Pure Life, that is the way we talk and the way we see life, we like to treat people with respect and dignity, so visitors always like to come back.
What restaurants would you suggest for the discerning eater – somewhere with true local flair and taste?
I would mention all local and international restaurants, I would suggest eating there and there, Costa Rican restaurants are great, and also have international cuisine.
In one sentence – why should someone visit Costa Rica?
Costa Rica people welcome all diversity of visitors from all corners of the globe, and love to make all of them feel like home!
Thank you Ivan for taking your time for this insightful interview! You can contact LCC Colon Corporativo via sanjose1@lcc-mail.com
LCC Expansion
Your new LCC Colleague in Botswana
LCC is very happy to welcome a new LCC agency from the African continent in our network: LCC AT&T Travel in Gaborone in Botswana. We asked lovely Evelyn Saindi, travel manager at LCC AT&T Travel, to give us some more inside information about their business and their beautiful country, yet so unknown to us.
Evelyn, why did you and your colleagues decided to become part of our LCC family?
Through South African Travel Centre we saw the opportunity to extent our footprints internationally and LCC has the global reach that every agent should tap in. It is a global family which offers innovative ideas and support.
What advantages do you see or hope for from joining LCC?
We expect to get exposure on a global level, benefit from its services and the
LCC network in terms of ground handling services from the LCC agents worldwide. We also expect to upgrade our service delivery to be on par with the LCC world class standards across the network.
Within the leisure travel market, what are you specialized in?
We are specialized in overland safaris to all tourist destinations in Botswana, explore the Okavango Delta as one of the 7 natural wonders of Africa and enjoy the Botswana Safari with us. We offer cultural and bushman experience of this country which is rich in its culture.
What makes LCC AT&T Travel so special in your local market?
LCC AT&T prides itself in provision of tailor-made services to our valued customers. This is enabled by a one stop shop concept that we have under our portfolio. We provide all travel arrangements using the latest technology within a global reach.
How many employees are in your LCC in Gaborone, ensuring everything runs smoothly?
The office in Gaborone office has a small but very dedicated and efficient team of 16 employees.
Botswana must be such an amazing country, but I assume a lot of our LCC are not that familiar with it. What do they have to know? What are your insider tips?
Every visitor to Botswana must be in possession of a passport that is valid until six months after the initial date of travel; however, no visas are required by citizens of EU countries, most Commonwealth countries, the USA, South Africa, Switzerland, Israel and Norway. You can fly to Sir Seretse Khama - Botswana’s main international airport - from Johannesburg but most safari-bound travellers skip it and fly directly to one of the two airports, either Maun or Kasane.
LCC Expansion
Your new LCC Colleague in Botswana
You should not miss the two following places:
“Bakhurutshe Cultural Village”: For a traditional experience Bahurutshi Cultural village is a place to be. This tour can be combined with Manyana rock paintings, Livingstone Kolobeng ruins, Thamaga pottery and finish of the tour with a 2 hours game drive in Mokolodi Nature reserve.
“Okavango Delta”: Declared a world heritage site, the Okavango Delta boost species of birds, plants and vegetation. Whether it is a game drive in Moremi Game Reserve, a mokoro ride (dug out boat) in the pan handles, bird watching or fishing you are sure to have the best time in this tranquil place.
What is your recommendation for a authentic restaurant?
“Rhapsody’s” You can enjoy the best beef grill/ribs with a glass of beer in a cool and serenate environment with a slow jam on the background. “Bull &Bush” also serves sumptuous beef silon/ribs/steak on a hot plate. Live music entertainment, good service and disciplined waiters completes Bull & bush.
The “Botswana Craft” offer a combination of tradition and modern cuisine meanwhile “Bahurutshe Cultural Village” is very strict on its traditional cuisine
When looking to do an exciting and different incentive travel or any MICE event, what would you recommend as unique ideas in Botswana? Can you share a few successful highlights you have organized for clients in the past that other LCC could organize with you?
I highly recommend the “Grand Palm Resort”. It is tranquil and calm and had a beautiful architecture. The property is located close to the city center-large conference carrying capacity (500+ pax).
Also very beautful is Gaborone Sun. For the business oriented people conference facilities that can take up to 250+. For example,last year November we hosted a group of 38 pax from Denver who enjoyed the full service of the hotel including accommodation, meals and conference facilities.
In one sentence – why should someone visit Botswana?
Botswana is a safe and welcoming destination and has been politically stable for many years. The local people are peaceful and unlike many other countries in Africa - there is very little crime. We have some of the most magical wonders of the world on our doorstep – The Okavango Delta , the Makgadikgadi Pans, the Central Kalahari, Tsodilo Hills and the Victoria Falls all within an hour’s flight by light aircraft.
Thank you Evelyn for this interview! You can contact LCC AT&T Travel at Gamborone@lcc-mail.com
LCC Advisory Board
May We Introduce? Your new Advisory Board!
In January you elected the new international Advisory Board. Every LCC had one voice to give to one of the candidates to represent their region when it comes to important strategic decisions. Out of 12 LCC Advisory Board seats in total, 3 candidates were reelected, and 9 members are completely new in their position. Reason enough for us to introduce to you the new members for the term 2015/2017. In this edition we start with the 4 new representatives for the region “Europe”.
Region 1: Western Europe (except Italy)
Andrew Harrison
LCC BT Broads Travel, United Kingdom
What excites you most about the work in the LCC Advisory Board?
“I believe there is an opportunity to promote an “Open for Business” ethos, whereby partners are encouraged to commit wholeheartedly to the LCC concept and proactively work together. There is a danger of some partners currently not reaping the full benefit. The reality being, that small or large we can all work together and truly benefit.”
Name one or two goals you want to achieve as an LCC Advisory Board member?
“I would like to encourage and see that all members achieve the highest LCC star rating so that they can see their efforts, knowledge and skill are valued. Challenging any practices that are either deemed to not add value or perhaps have evolved to become unnecessarily cumbersome and time consuming.“
Region 2: Italy
Andrea Bartucci
LCC Travel Specialist, Italy
Why did you decide to become a candidate for the Advisory Board?
“I felt the responsibility to join this board as I think my contribution would continue Ico Inanc’s (former member) “footsteps” in fostering change and new ideas within the network.”
What do you want to accomplish as Board Member for your region?
“I would like to grow the number of LCC in Italy thanks to the newly re-formed LCO; strengthen co-operation between foreign LCC and us; lastly I would want see some fresh ideas in order to pave the future to success and new goals.”
LCC Advisory Board
May We Introduce? Your new Advisory Board!
Region 3: Eastern Europe
Irina Rymarenko
LCC BT Via Kiev, Ukraine
Why did you decide to become a candidate for the Advisory Board?
“I feel the desire and ability to make my contribution to the LCC development and improvement. Having a strong academic background, such as 2 degrees – linguistic and law, and also many years of experience in the travel industry business, I hope, I will do my best as AB member.”
Name one or two goals you want to achieve as LCC Board member.
“Increase of global corporate customers; increase of networking and finding new ways for LCC members to cooperate and to increase the LCC competitive advantages.”
Mladen Vlaski
LCC Gaudi, Bosnia and Herzegovina
What excites you the most about the work in the LCC Advisory Board?
“I see a lot of space for improvement in the organisational and strategic position of LCC on the global travel market. The travel market is dynamic and we have to be ready to change ourselves on daily basis if we want to be successful and one of the leading networks worldwide. To be open, when I see how many great colleagues and agencies we have all around the world I do not see any reason why not to be clear No.1 travel network.”
What is your wish for your time on the board?
“We have to stick together, work hard each day, be open and honest, but also we have to show respect to the each member of the LCC family. I want to see much more new
global clients, because without them we will not be able to follow our competitors and we will have problems to get new and keep existing agencies in the network.”
A big thanks to the four brandnew “faces” in the Advisory Board from Europe for sharing their motifs, vision and plans for the next three years. The first Advisory Board Meeting already successfully took place on 10th and 11th March in Heidelberg, Germany. In the next SignIn edition we introduce to you the other half of the Board, the members of the regions Asia Pacific, Middle East&Africa, North, Central and South America.
Who is who at the LCC Headquarters
Your contact persons in Frankfurt
You have a request for us but you are not sure who to address? You want to find out more about what the different departments at the LCC Headquarters in Frankfurt can do for you? Then we have the perfect solution for your: all the colleagues have made a short video to tell you about their tasks and responsibilities ready for you to watch right here!
Tension is rising: When will the online platform for the LCC Global Incoming Network (GIN) – the LCC GIN marketplace - with all products and inspirations be available? Very very soon – the countdown started already!
Where can you find it? MyLCC will be your door opener to the LCC GIN marketplace. With one click, the LCC GIN world lies at your fingertips!
What can you expect? The LCC GIN marketplace offers you direct access to the broad range of travel offers for your clients - individual and tailor-made for you! With LCC GIN, every journey, every trip will become an experience of a lifetime.
Forget about complicated and long email exchanges! With the LCC GIN Marketplace the process of establishing a first contact to another LCC will be easy. Benefit from personal experiences and exciting inspirations from our LCC GIN experts. Inquire online – book offline! LCC GIN remains a personal relationship and business handled directly between a GIN seller and GIN buyer.
You do not have to wait that much longer, the “go live” for the GIN Marketplace is planned for the second quarter of 2015. As soon as GIN officially starts, all of you can use the GIN Marketplace free of charge to look and book offers from LCC worldwide to find that one-of-a-kind travel package that leaves your clients in awe.
The ITB in Berlin was our first “icebreaker” to release the unique spirit of LCC GIN. And this is the spirit that inspires us each day for working harder, faster and better to bring LCC GIN to life. Two exciting workshop days with all members gathered leading minds, creative people and inspiring destinations in just one room – and opened the world and horizon for LCC GIN!
Do you already have a special request you would like to place with your fellow LCC colleagues? Our LCC GIN team in Frankfurt can recommend you our best GIN Sellers at any time, just contact Siiri Palisaar (siiri.palisaar@lcc.de) or Nadine Spang (nadine.spang@lcc.de) – always at your side!
Real People. Real Cities. Real Moments: Istanbul!
My Real Istanbul Secrets
Orhon Atameric, LCC Active Tourism from Istanbul
My best restaurant
The Beyti Restaurant in Florya is where I eat meat since I was a child – this is a true meat paradise! In the old city, Sultanahmet Halk Köftecisi is a local place (always packed of locals) which is also famous for its grilled meat rolls with white bean salad. The Hanedan Restaurant in Beşiktaş is the best Kebap place (the location at the Bosphorus is amazing). And Kanaat Lokantasi in Üsküdar is a place to taste traditional cooked dishes. Fish Lovers must go to Park Fora Restaurant in Kuruçeşme or Körfez Restaurant in Kanlıca – best fish in town!
My tip for “Sweet and Sugar”
You get the best baklava at Diyar Burma with several shops in Asia or Seyidoğlu and Güllüoğlu everywhere in the city. Best candies sure only at Hacıbekir, Hafiz Mustafa in the old city and to Cafer Erol in Asia. For best Turkish cakes and cookies stop at Beyaz Fırın in Kadıköy or at 7-8 Hasan Pasha Firini in Beşiktaş.
“Fast Food” Istanbul Style:
If you want to experience local fast food, buy a simit (sesam bagel) and some kashkaval ( yellow cheese), sit down somewhere and enjoy it. That’s our style!
My best Sunset
For the best sunset, go to Kalamış or Fenerbahçe or to Üsküdar, sit in a tea garden and enjoy your tee whilst the sun sets – that’s unbeatable!
How to get around in Istanbul - local style
Take the Metro! Since 2014 in operation, you can reach the Asian part (Üsküdar or Kadıköy ) from Europe (Sirkeci) with Marmaray metro line in 4 minutes. By car this can take up to 2 hours. Traffic is a pain! For each metro ride you have to buy tokens at the vending machines, but I recommend the Istanbul card available at IETT selling locations offers reduced fares!
The best kept secret...
Is the number of Kebap types existing – nobody knows! Kebap is the synonym for all meats grilled on charcoal or cooked in a pan with its own juice and oils without putting any additional water. While preparing a kebab, you can marinate the meat with herbs and spices and add vegetables into the pan. These extra ingredients give kebab its specific name – and create the hundreds or thousands of types.
My personal top tip
If you ever make it to Istanbul on October 29th, be at the Bosphorus Bridge at 7 pm – the fireworks and the laser show on the Republic day from here are an unforgettable experience.
Istanbul
a city of contrasts and trend hotspot town whenever the best metropolis on earth are voted!
the only town worldwide where you can reach two continents within 4 minutes underneath the sea – by metro!
a hot spot for city travelers, for cultural fans, for groups and corporates alike.
shopping, clubbing and culture, delicacies and a unique setting at the Bosphorus – all in one!
Istanbul - a unique destination? Definitely YES!
Change your perspective – from the regular tourist to “the real local views” of real people living in Istanbul. LCC GIN Insights takes you as of now on a world journey: Different. Unique. Authentic. Emotional experiences, personal secrets and best of insider tips from our local GIN members, digging for the “hidden pearls” in their home city or country and revealing these only to you.
“My real Istanbul”: This is Orhon Atameric, who lived in Istanbul for almost 60 years now; and that is his entire life! Who knows better each corner, each bakery and each stone, if not Orhon himself!
LCC GIN – this is personal partnership and tailor-made products between LCC members of different countries, cultures and origins at its best!
Let's take a glimpse behind the scenes of a unique group trip to Istanbul, a forerunner in the GIN environment.
Orhon Atameric shares: “I do clearly remember, as if it was yesterday. It was the LCC General Assembly back in 2010 in Alicante when two LCC met for the first time in person, after many email exchanges: Marion Fuhrmann, LCC Reisebüro Pforzheim and myself, Orhon Atameric, LCC Active Tourism from Istanbul.”
Why was this encounter so special?
Because it laid the milestone for an ongoing partnership for high quality individual groups to Istanbul, accompanied by a famous Pforzheim art historian, looking for the best local touch and authentic Istanbul experience beyond any regular city trip.
Why this match?
Because LCC Reisebüro Pforzheim aimed at enriching their high-end historical arts Istanbul tours with a well-informed and experienced tour guide on site. Orhon was exactly this – well experienced professional tour guide, experiences in new exhibitions at the museums, LCC himself and local expert – all in one! So he was chosen to accompany their group – well prepared, as the German art historian made an inspection tour to Istanbul to jointly created a programme different to anything else in the market.
What made the difference?
Orhon: "I would say there are three main reasons:
Real people and real local touch is what my heart burns for. Nobody knows the city and the hidden spots better than someone like me- living in the city since my childhood. I establish the contact between visitors and tourists – for real memorable experiences
Plus I am a professional tourguide myself, always up to date on latest
exhibitions and well informed on the long history of Istanbul.
Plus, I am a LCC member since more than 15 years... There cannot be more matches to arrange a special tour together with our LCC colleagues in Germany!"
What makes the best Istanbul tour?
"I establish contact with locals and choose restaurants where also locals eat. You need to smell, taste, see and touch Istanbul, history, people and kitchen! Sure we also included a visit to the Byzantine City Walls, the Golden Horn, the "Flower Market" with several taverns and wine houses and the Pera Palas Hotel which is one of my favorite places at least to have a dinner or coffee inside. This is where Agatha Christie wrote her roman "Murders in the Orient Express ". Then we visited sights from the Byzantine Period such as Hippodrome, The Hagia Sophia (an amazing building from the VI.th century which was built as a church in the 6th cent., converted into a mosque when Mehmet II conquered the city in 1453 , since 1935 a museum) and the Underground Cistern one of my favorite places in the Old City.
Some scenes of the James Bond film "From Russia with love" had been filmed in this huge water reservoir from the VI.th and also Dan Brown mentioned this place in his last book the "Inferno". Delicious Istanbul was also part of my preparation – eating like the locals: Sultanahmet Halk Köftecisi is a simple grill restaurant serving the same dishes for more than 80 years. Grilled minced meat rolls with hot pepper sauce and white bean-onion salad and oven fresh bread. Very quick and tasty and inexpensive. We had our Turkish Coffee at the formerly Literature Foundation converted in a Patisserie managed by Hafiz Mustafa candy Shops established in 1864. In here you can taste local sweets like baklava, sweet wraps filled in with nuts and also Asure, a combination of beans, grains, dried fruits and nuts and boiled with sugar first prepared on Arch Noah with leftovers in the pantry, which was the last meal of the biblical journey. And there is so much more to discover.
Istanbul offers so much - and me and my team will be excited to share our local touch with any LCC that wishes to discover our city - our home with us!"
With the mixture of our art historian and the personal tour guide of , it was the perfect match: flexibly, well informed, highly professional, with the best sense for this particular target group and their needs – perfect! Whenever we have a group that longs for something special, tailor made, highly individual and top quality for Istanbul or Turkey, LCC Active Tourism will again be our choice!
Marion Fuhrmann, LCC Pforzheimer Reisebüro, Germany
Istanbul is for me a bridge between past and today , the melting point of extremes and vibrant 7/24. Once in a lifetime, Istanbul should be part of your travel plans as well!
Orhon Atameric, LCC Active Tourism, Turkey
Regional Meetings: LCC We-community meets in May and June
4 Hot Spots, 250 Original Minds, 1 Aim
5 months after we have set the path at the exciting strategic global conference in Dubai, it is now time to take the next step and turn strategic goals and messages into practical targets and operational success. Your success! With original ideas, original entrepreneurs, original meeting set ups, first-hand knowledge, hands-on tools to touch and feel and creative interaction platforms to develop ideas for a joint future. To reach this target it is essential that all LCC members join in for a 2-days meeting in one of the amazing venues of Punta Cana, Ljubljana, Cremona or Hua Hin. As nothing can replace the essence of real live interaction, personal talks, and the authentic “we-community” at LCC Regional Meetings! Go to www.lcc2015.com and discover agenda, costs, hotel and transfer details as well as your online registration. Each LCC manager has received an individual PIN code from us.
The Regional Meeting dates and venues:
11-13th May in Punta Cana, Dominican Republic
18th to 20th May in Ljubljana, Slovenia
01st to 03rd June in Cremona, Itay
15th to 17th June in Hua Hin, Thailand
Discover Regional Meeting Specials:
LCC Competence Labs We offer hands-on 1:1 dialogue in small groups on IT tools, GIN, corporate sales, quality, Adkit, myLCC and the new online training offer – with our HQ experts. LCC at your fingertips!
LCC Walk-In Meetings Exclusive chance to break the regular meeting order of action and take a break for individual topics and chats with the LCC Headquarters, your Advisory Board Member or LCC matching your needs
LCC Barcamps Short 30 minute participatory round tables with like minded LCC on topics you choose on site.You define and design the agenda and outcome!
Interaction@Work-Shops LCC-GIN and the LCC Corporate Future will be our leading topics for two 90 minute work-shops on the first and second meeting day.
Lounges4Business LCC-GIN Lounge: Exclusive Meeting Area for our LCC GIN Members Sponsors Lounge: Exclusive Meeting Area for our preferred suppliers
Original Talent and Skills Boost at the “LCC Management Coaching Day” Kill two birds with just one stone. Again we enrich your Regional Meeting outcome with a full management coaching day.This way you can attend both meeting days, without the hurry to reach out to your flight and advance your leadership skills with a fully sponsored full day management coaching (In Spanish for LATAM and English for all other markets) held by a professional trainer and consultant tailor made to LCC.
Register before 19th April! Come in. This event is solely for you: For Originals Only!
ITB Meet and Greet in Berlin: I feel Slovenia
Slovenian Hospitality and Cuisine enthuses 100 participants!
5th of March is an obligatory date in the LCC calendar for quite some time now as the ITB Meet and Greet has already become a LCC tradition. For the 11th time the LCC Headquarters invited LCC members and Preferred Suppliers for a get-together far away from the stressful hustle of the fair. This year the authentic motto of the booth and the event was “I feel Slovenia”.
LCC Kompass d.d., the second oldest international LCC franchisee in the entire network, together with the LCC Headquarters and the Slovenian Tourist Board invited to this special gathering. In 1994 LCC Kompass d.d. joined the Lufthansa City Center network and celebrated its 20th anniversary in the LCC family last year.
We thank Tatjana Jurisevic and the whole LCC Kompass team as well as the Slovenian Tourist Board for their great support. This was a wonderful chance to taste Slovenian delicacies and hospitality - and the LCC spirit, all united at one hotspot: Berlin! A tradition …to be continued. We are looking forward to the ITB 2016!
As professional travel consultant, you sure want to have all the practical information handy way before you land in a new country. And even though you might have visited it before, you certainly didn’t get the chance to see all the places that are to be seen. You want to make sure to know your rights and be informed instantly about any gate changes? So before you pack your bags and see the world, check out these travel apps that should anticipate all your on-the-road needs. Why not pass on these valuable apps to your customers as well?
Your Passenger Rights
If you are stranded at an airport or awaiting missing luggage you can use a very practical smart phone application developed by the European Commission called “Your Passenger Rights” to check your rights immediately on the spot. This app covers air and rail transport and works on all common mobile platforms in currently 22 languages. Once you have downloaded the app you can use it offline.
Your City Guide
Never get lost in a city again and turn your smart phone or tablet into your digital travel guide. Pin your key locations as you pre-plan your route with CityMaps2Go. The app includes city guides for thousands of destinations world-wide, offline maps, local tips from experts, millions of points of interest and subway maps.
Real-Time Flight Updates
With more than 3,000 airports and 1,400 airlines, FlightTrack Pro has got you covered. You can manage your international flights with real-time updates using zoomable maps. Updates on flight delays and cancellations are now at your fingertips. It also includes push flight alerts, terminal maps and weather delays.
Manage Your Travel Budget
With the “Travel Pocket” App you can easily organize your finances, keep an eye on your travel budget and track your expenses during your trip. The app not only shows you expenses but locates them to a certain time and place. On a digital map you can track in detail where you shopped and spent your money.
LCC global travel joins ima awards
Skyrocket the LCC Global Travel Brand in Italy
Also in 2015 the positioning and expansion of LCC in the corporate section continues. LCC Global Travel is growing and gaining more and more importance on a global level. In 2014, business travel in Western Europe amounted to almost 325 billion € concentrated in five countries: Germany, UK, France, Italy and Spain.
LCC presence at IMA Awards 2015 Right after Germany, Lufthansa City Center has the largest number of travel agencies in Italy (34 members!). No surprise that LCC Global Travel again participated in the Italian Mission Awards (IMA) which took place on 23rd March in Milan to further increase the brand awareness as dynamic and passionate midsize travel management company. IMA is the first Italian Award dedicated to business travel to recognize the best-in–class companies in the Italian market and promoted by Newsteca.
This event intended not only to promote competition amongst the best field operators but also to award the best companies in the corporate travel sector. Successful candidates were examined and judged by an impartial panel of judges consisting of major members of the press and travel managers. IMA is inspired by the long-time consolidated success of BTA (Business Travel Awards), which is considered to be one of the most important annual events of Business Travel Worldwide. For more information on IMA check: www.italianmissionawards.it
LCC Global Travel was represented by Giusi Pennati and Franco Vismara from LCC Global Travel Member Schooner Viaggi in Milan, Umberto Sassatelli Salvadori from LCC Global Travel Member Salbusiness 1929 in Bologna and Rinku Sharma from the Lufthansa City Center Headquarters.
Being different – creating awareness The LCC Global Travel team used the award show to network with various high ranking travel managers. As special highlight to create more attention, the team hired a cartoonist for that day. The plan worked our perfectly: out of the sudden all attendees were queuing at the LCC Global Travel booth up to get their portrait – a perfect a opportunity to engage them in a conversation.
The presence of LCC Global Travel at IMA Awards was a big success. We met with travel managers from KPMG, Acer, Nike who all took home a caricature of themselves to remind them of LCC Global Travel.
Rinku Sharma, Global Head of Corporate Business Strategies, Lufthansa City Center Headquarters
Change from Business Plus to Business Travel
LCC Business Travel: New Name – Same Quality
2015 has started with a big change for the corporate department of Lufthansa City Center. Prepared in detail already last year, the service brand LCC Business Plus is now rebranded and renamed to LCC Business Travel. The new name is self-explanatory, internationally recognisable and tells at a glance what it is all about: professional business travel management. All logos, guidelines and templates are updated with the new Design and ready to use to guarantee a uniform appearance on the corporate market. To approach customers more efficiently we have created a completely new LCC Business Travel e-brochure with all benefits at a glance.
Or, you may wish to share with your clients the brand new LCC Business Travel Movie that shows a selection of LCC Business Travel members, who point out the benefits of LCC Business Travel towards the customer. The shooting took place in Dubai, at the LCC General Assembly. To make sure this movie can be applied in both, the German speaking and all international markets, we have prepared two different versions with German LCC Business Travel members in German language and a mixture of German and international members in English as well. Use this movie for your customer acquisition, sales talks or appointments with travel managers to give a personal “face” to the brand and concept of LCC Business Travel.
LCC IT tool box
Access Your Travel Data at Any Time
As a corporate travel agency for different companies you need to administrate a great amount of travel data and requests. You might have had already the request from one of your clients to bundle all the important information regarding the travel process. We provide you with a tool that fulfils several needs of your clients at once: LCC Travel Portal.
You get a communication platform where your customer can store all the relevant information the traveller needs to know. Be it certain travel policies, information on travel safety and security, internal guidelines or useful links regarding airport parking or weather reports – all this can be stored in the LCC Travel Portal which makes it serve as extranet or intranet.
Via the tool the traveller can also directly book or check his flights or send a travel request directly to the handling LCC agent. The tool works with the single sign-on technology which means that the traveller only has to sign-up once and can use then all the integrated tools like online booking engine or online check-in. He has all the information he needs at one glance and your client gets full transparency and an easy way of communicating with the individual travellers.
Benefits for you and your customers at a glance
Customization of the tool with logo and design
Efficient travel planning and booking
24/7 online access to travel information from any computer
Bundling of relevant travel information (serves as intranet)
Single sign-on technology
Easy administration without special IT-knowledge
Available in 22 different languages
IT-tools like this are best explained in action. This is why we invite you to join the upcoming webinar on the LCC Travel Portal on 1st April at 10 a.m. or 4 p.m. As always this webinar will be recorded and can be found in myLCC under the tag “Videos&Tutorials”.
If you have further questions or would like to have a demo version of the tool please contact Florian Ipsa at florian.ipsa@lcc.de
You need an expert for sustainable trips to Cambodia? You need someone to support your emergency of your customer at Madrid airport? You just need a good tip for a authentic restaurant in Hongkong? Or – you need some advice from another LCC colleague who is expert in corporate travel, social media, the LCC website concept or any other product as you want to share some challenges, problems or best practices from user to user?
All this are just some of the reasons why the LCC network is a valuable “swarm intelligence” group of people you should benefit from! How to? MyLCC offers you 5 best of ways how to network:
Chat – Live chat sorted by country, your home country is always listed first, only users that are online are displayed for fast and instant replies.
Forums: In the right frame, underneath the LCC Finder and “Tools and applications” you find an important blue button called "forums", In here we offer direct live chats and exchange on issues and questions you would like to raise and discuss with like-minded LCC from other countries. All forums are sorted by “topics” from networking to training, marketing or IT or GIN, you find plenty of possibilities to exchange with people in the same area of interest. Just click “Join forum” and post your comment or question – this is how insider exchange works online 24/7!
Agency Profile: In “tools and applications” you find the most detailed description of any LCC world wide, including all fields of expertise, facts and figures, tools in place, languages spoken, opening hours – check the agency profile for any information you are looking for and directly post an email from here to request a service!
Article Recommendation: Have you found a great information in myLCC and want all your colleagues to immediately read it themselves? Then use the “arrow” sign on top of each article and directly forward the article with a short email from you to your colleagues. Fast, efficient, comfortable! Your colleagues will be thankful for your recommendation!
Article Rating: 106.000 ratings received from LCC users for LCC users on contents published in myLCC. WOW! This is really networking at its best! You give direct feedback; you define which articles run in the “Top News of the week” listing. You help others to find out best and most valuable news. As we all trust in ratings other users have frankly posted! Thank you for this support!
LCC Travel Experts En Route
Travel Tips from LCC to LCC
Panama – my home, my heart
Travel Ambassador Daniela Christensson from LCC Pan Alliance, Panama
Once in Panama, you cannot miss Pedasi beach. It’s a 5 hour ride from Panama City but worth it. It’s a small town with a diversity of cultures, restaurants and accommodation from hotels to hostels to bed and breakfasts. Pedasi is filled with beautiful beaches and nature, the best part was watching the sunset from the cliff with a glass of wine, perfect paradise getaway.
Where to stay in Pedasi?
I definitely recommend a hotel called Villa Romana. My first impression of the hotel was a reminder of my trip to the south of Italy, and it turned out the owners are Italian. The hotel location is perfect for an escape from everything; it’s on top of a cliff, which gives you an amazing wide view, about 10 minutes from Pedasi town. There isn’t any cell phone signal only Wi-Fi provided by the hotel, but that made it even better to disconnect. To get to the beach you have to walk down a path made by the owners, the beach was beautiful and very clean. For lunch and dinner you could also eat at the hotel restaurant, which was typical Italian homemade food. hotelpedasi.com
Where to eat in Pedasi?
But after eating at the hotel we decided to try something different in the town. After many restaurants and walking around we found the perfect one: The restaurant is called Bienvenidush, amazing middle east Israeli food. I’m a vegetarian therefore it’s hard to find options for me but here they had homemade hummus, falafel, salads, natural fruit juices’, all good portions at good price. It was quite small and cute with the owners making the food fresh and home-made in front of you. We left the restaurant with a full stomach and happy to have found this little hideaways of locals.
Sonoran Desert – my best wildlife & nature scenery
Travel Ambassador Daphne Flores from LCC Travesias Mundiales, Mexico
My personal recommendation for you for your next trip the US is the Sonoran Desert. It is a North American desert which covers large parts of the Southwestern United States in Arizona and California, and of Northwestern Mexico in Sonora, Baja California and Baja California Sur. You may think there is nothing to do. But surprise! This place is full of life: places for bird watching, hunting for deer or bighorn sheep, trekking, and hiking or even skiing in winter!
The Sahuaro on the picture is the typical landscape you can explore just across the street. This type of cactus can grow to be over 20 m tall!
Indian Weddings you cannot miss
Travel Ambassador Daphne Flores from LCC Travesias Mundiales, Mexico
India is a big country with many fascinating contrasts that it will open your eyes. One “Most Do” is joining an Indian wedding. Wherever you are in India you have to be very lucky and see a parole on the street with the groom and a lot of people behind them, just jump out of the car and join the celebration. On that stage the groom, maybe on a carriage or a horse, is going to the bride’s house and behind him people such as his relatives, friends and some other “gate crasher” as me with music, lights, dancing and singings were following him. As the celebration is a matter of pride and joy they are very enthusiastic to share it with many people, that’s why the weddings are for hundreds of persons and they can last for 2 or 3 days.
Profile
My name...
Balázs Borsányi
My agency...
LCC Global Travel member Morea Travel in Hungary
My position:
Owner/Director
Working for LCC Morea Travel since...
2010
I love most about my job:
The everyday challenges in each travel case.
As member of the LCC network you have access to some great suppliers and products. One of these is Carey Chauffeured Services. We asked LCC Morea Travel to share their experience with Carey, as they are working successfully with our Preferred Supplier for 4 years by now.
Who is Carey?
“Carey is the world’s premier chauffeured services company with global ground transportation solutions in 500 cities in 75. Carey provides only the highest quality fleet which includes Mercedes “E” class, “S” class and Viano MPV’s in the UK and Europe, along with Lincoln Towncar in the USA. In addition to the car fleet, Carey also offer a wide range of mini-coaches, full-size coaches and limousines.”
“We can book on two ways, online or via email.I have to say, both channels are fast, smooth and effective. The booking center is available 24/7. Average service level is great. We are doing hundreds of bookings every year and only had less than five cases, when we had some complaint. But the good thing, that Carey is taking care of each problem and they do take the responsibility if something goes wrong. Working with Carey is really easy and does not require any special staff training!”
Success story?
“The success is if the client is happy and we don’t get back any claims. But seriously, it happened once that our client was flying to his destination, where a Carey car was waiting for him. His assistant asked us if we could organize for him a Blackberry charger into the car as he left his charger at home and he would definitely need it after landing. We sent this request to Carey, they purchased a Blackberry charger and placed it into the car. Another happy client! :) ”
One sentence only!
“Affordable, worldwide, 24/7. “Nothing special”, but exactly what the agent and the client is expecting!”
Proud of Our “Best 84 LCC” World-Wide!
84 LCC agencies are the true “stars of our network”. Stars we are proud of. As they achieved the outstanding and best rating of the network: 3 stars for commitment, dedication and highest quality! Each of these 84 LCC, each staff member invested lots of efforts, passion and professional working attitude to reach this target – well done! As the Commitment and Quality Monitoring 2014 reveals: Your efforts were worth it – 84 agencies received the top rating of “3 stars”. A quality seal which is immediately displayed in the agency profile as well to prove “highest quality” towards the LCC network.
As we would need pages and pages to display all our 84 “LCC stars” in this magazine, we published the full overview of all “Superior LCC” sorted by geographical region in myLCC. In this article we highlight only one LCC member having achieved the highest score in the respective region. Congrats to all LCC having achieved this outstanding result!
Asia Pacific
LCC Global Travel Member Travels&Rentals located in India ranks best 3-star LCC agency in the APAC region. The outstanding result is also based on the commitment to host the Regional Meeting 2014 in Goa and the efforts were crowned with the prestigious LCC Green Award given to the agency at the General Assembly in Dubai. A multifaceted LCC activity and dedication in all fields of CSR, customer and brand initiatives that won the highest score!
Central America and Caribbean
Congrats to LCC Viajes Modernos in Panama for receiving the highest score in this region with excellent local initiatives to raise the LCC brand awareness, use the perfect LCC Corporate identity and initiating business relations within the network, among others a student’s project with LCC Mapa Viagens in Brazil.
South America
LCC LT Travel in Brazil has outrun all other LCC in this region with the best 3 star result for its excellent dedication and commitment. Its best of result is also based on the wide spread social media activities and the amazing initiative with other Brazilian LCC for elderly people which won the prestigious LCC Social Award 2014 in Dubai.
Middle East / Africa (MEA)
Congrats to LCC Lehyan Travel in Morocco, reaching highest scores in the MEA region through outstanding customer communication and customer focus, among others by implementing the eCSQ feedback questionnaire by LCC with excellent results received!
Western Europe
Our winner of the LCC Most Active Award 2014 – Congrats to LCC Air Exelixi Travel in Greece who focuses on education, staff motivation and professionalism to the utmost. This LCC attended almost any LCC training and webinar in the past year and established a huge social media campaign with great success – this and much more defined the highest score of all international LCC members, not only within this region but throughout the entire network, crowned with the LCC Most Active Award 2014 in Dubai!
Eastern Europe
A small country wins a big applause: Georgia, and our LCC Via Travel is the best 3 star LCC in Eastern Europe. LCC Via Travel stands out of the crowd with excellent local marketing activities, raising the brand awareness with LCC advertisements in local catalogues.
We congratulate all LCC listed above – plus all other 78 3-star LCC listed in myLCC for outstanding dedication and superior partnership! But also all our 2-star LCC agencies are not to be left aside. Excellence and highest quality is an aim and target that needs continuous improvement and development. Although you might have missed this target just by a few points, 2015 already started. This year the number of 84 3-star agencies must rise – we want all LCC members to be rated best! So be encouraged to reach out for our mutual goal: Let’s work together, use our advice and support and “ reach out for the stars” – the LCC sky is not that far away!
LCC Training Calendar 2015
Boost Your Expertise - Get Trained!
What is the biggest value of LCC? It is not the brand, not the network, not the products. It is the people, each employee, who burns for serving LCC customers the perfect way. Let us help you with our offer: Constant training and education for all areas of the travel industry, from soft skills to corporate travel, from IT to marketing, from beginners to experts – be it face to face in Frankfurt or your LCC, be it or online, be it a webinars or online trainings for self-training – LCC has it all.
5 top reasons why you cannot miss a LCC training in 2015!
Global Reach – LCC trainings as door opener into the world! Attend one LCC training and reach out for the world – your fellow training mates open your cultural and geographical horizon and share best practices taken from other LCC markets. Establish essential business contacts to other LCC markets and get to know like-minded LCC agents from others countries.
Economic Benefits – free and sponsored trainings for new LCC Face to face trainings always have a price tag, as professional trainers and coaches from the travel industry also ask for a fee. We at the LCC Headquarters sponsor all costs per attendee to the maximum: Only € 299,- is what needs to be invested as training fee. But not for new members: In the first year of LCC membership, the LCC Jump In & LCC Basic Trainings is fully sponsored for three people per LCC incl. accommodation.
Increase sales and enrich your supplier and LCC product knowledge Our LCC Webinars cover a wide range of topics, starting from an introduction to several LCC products to profound supplier
knowledge that comes directly from our Preferred Suppliers. Get the most intense and personal dialogue with experts and suppliers live over the web! And the best of it all – they are all free of charge!
Talk to LCC experts in charge – build individual connections The LCC Sales and Operations Weeks are fully dedicated to sales, key account management, Operations and IT products. Get to know the LCC experts and make the best use of the IT, sales and service offer out of Frankfurt.
LCC Swarm Intelligence - Learning from the Best How often are you stuck in your daily routine, busy schedules, hectic customers asking for immediate offers and solutions. LCC trainings offer you this break- amidst groups of like-minded LCC experts. Learn from the best, share best practices and improve own processes by sharing and discussing with other employees from other LCC: Our biggest benefit lies at your fingertips! Join us already for one of the upcoming webinars:
The Local Country Organization Brazil (LCO Brazil) is our role model when it comes to staff motivation and advanced education for all LCC employees in Brazil. Also 2015, the LCO offered a free of charge motivation and training day for up to 4 participants per Brazilian LCC. And this motivation and knowledge day took place on 17th January in Sao Paulo.
Everyone could attend – as training, accommodation, F&B and transfers were fully sponsored by the LCO Brazil. Time and conflict management were the key topics of this times training. Katharina Schilter (who held an amazing motivational training at the Regional Meeting 2014) was the chosen coach - as she knows best how to emotionally attract attendees to a topic! Prior to the training, the annual LCO General Assembly took place with senior managers and owners to discuss the strategy and future developments.
Flavio Costa from LCC LT Travel in Sao Paulo is the co-organizer of the event and shares with us some insights of the organization and goal of the training.
What was the aim of the training? “Besides the training in time and conflict management we want to encourage the networking between the LCC attending. We also want to bring together the agents with the local suppliers who also joined the training. This increases soft skills and product knowledge for better sales agents!”
Why did you invite Katharina Schilter as trainer? “KeSch is the official LCC Training Company for South America Market and we are convinced of her training skills. We organized a poll with themes that could be developed by her. Geraldo Toledo, marketing manager at LCC LT Travel and Úrsula Paul, LCO
Coordinator and I decided which one will be developed and presented to all LCC. We then decide for time and conflict management. As we all know one of these situations where conflicts appear – in teams, with customers….the more professional our employees handle it, the happier are customers and teams!”
Why do you believe in face to face events as most efficient? “I believe in direct communication combined with interactive session. We received several feedbacks and positive comments for organizing the event. LCC LT Travel has wide experience in this activity. We also seek a link with the motto of this year’s General Assembly when we prepared a gift for each owner to keep the spirit of “Originals Only alive”! We also gave away several prizes as an all-inclusive weekend in Buenos Aires with NH Hotels for a couple, a single ticket to Dubai with Etihad Airways.”
Thank you Flavio, and congratulations to the LCO Brazil who always strives for high quality and additional benefits of all LCC employees in their region. As each LCC employee is a brand ambassador for LCC – motivated and best skilled staff are the key to success. This is what you demonstrated again!
LCC Marketing and event fund
LCC in India Boosts Corporate Awareness
There are a few things in live you cannot outrun. One of them is technology. Technology is part of our daily routine and we have to find a way to use it for our purposes and to take advantages out of it, especially in the corporate business. LCC Travels&Rentals in Kolkata took up this important topic and invited 40 corporate travel managers for a short training session on the question “How to make use of technology for effective travel management”. The meeting took place on 21st November 2014 and had the aim to educate the audience on current technology tools. From the LCC Headquarters, Senior Business Development Manager Pablo Castro was invited to hold the training and inform about effective ways to manage corporate travel and to introduce the world of Lufthansa City Center and the technology tools that are offered like MIS tools, LCC Travel Portal, booking tools, mobile applications and many more.
I thank the LCC Headquarters for your active support and approval for this event without which we could not have done this, thank you so much! I wanted put on record the excellent work that Pablo had put while agreeing to speak during his GT Audit visit to Kolkata. The work was quite productive and a good example of targeted marketing and collaborative effort which made a positive impact and will have near future results showing up
Devendra Parekh, LCC Global Travel member Travels&Rentals, India
The whole event was sponsored by the LCC Headquarters via the LCC Event Fund. Are you planning to organize a customer event, have you placed an LCC advertisement in local newspaper or online platform or produced a banner or flyer in correct LCC corporate identity? Then you should apply for the LCC Marketing and Event Fund with up to 500€ each and hand in the proofs and invoices to tamara.laudt@lcc.de. We are looking forward to your creative ideas!
For more detailed information have a look at the attachement below.
Regional LCC Advertisements - Your Competence in the Spotlight
Wouldn’t You Like to Be Original, Too?
You want to promote your competence, your skills and your expertise? You want to reach out to your customers with unique offers – and unique services only you as LCC can deliver?
Then make use of the brand-new “Regional Advertisement campaign” launched for you! Who needs fully replaceable smiling models at a beach that can be anywhere in the world? No one! As this is mass marketing. We want to be unique. We want to be original. A brand must be authentic- and nothing is more authentic than you! This is why for the very first time, LCC uses pictures of “LCC employees” instead of models in the new current templates of the regional advertisements.
Easy to use – self made in 5 minutes and 5 steps
All you need to have is a professional, well done300 dpi picture of yourself or your colleagues! In the new regional templates a “Polaroid picture frame” has been integrated.
You choose the illustration you wish to use in the background (golf, cruise, city…)
You upload your picture
You click the “Refresh button”
You define your headline and your offer – or your expertise you wish to highlight
And at the click of the button, your advertisement is ready. Our designers will redo the picture uploaded (Price of 175 Euro per picture upload, which will be fully sponsored by the LCC Headquarters for the first 20 early birds!)
Now, let’s take the next step. We are different - you are different. Wouldn’t you like to be original, too? Our offer: For the first 20 early birds using the Adkit regional template, the LCC Headquarters fully sponsors your regional advertisement including graphical designs after your picture upload to cover the 175 Euro additional costs. Your Campaign – You are in focus - We pay 175 Euro Early Bird Special! Why not start right away?
Save your fund now – hand in your design, get our approval and the money is yours – and you guarantee a truly original, truly authentic promotion to your customers!
LCC Corporate Identity and Brand Series
Three Ways How to Stand out of the Crowd!
Each brand needs strong brand recognition! No matter if the customer sees our logo, hears our jingle, smells our corporate scent or sees our LCC advertisement – he MUST immediately remember: This is LCC! This is my travel agency. World-Wide!
To help us stand out of the crowd, be unique and self-explanatory, to differentiate us from Lufthansa the airline and to clearly focus on our unique selling point, we last year created a LCC Key Visual – or better 3 key visuals.
3 ways to stand out of the crowd:
One LCC Key Visual – focusing on our global reach and worldwide network with the key message: “5500 employees in 650 agencies in more than 80 countries”
One Key Visual for LCC Business Travel – focusing on the personal touch between business travel specialists and their local or regional customers with the message “Personal. Direct. One-to-one. For you”
One LCC Global Travel Key Visual focusing on the core idea of multinational business – with one uniform quality standard and the key
message “One network. One standard. World-wide. For you.”
What is a key visual?
The key-visual is not directly a part of logo design, but under certain conditions it is a very effective add-on to the logo. A successful sample for good key-visual is the Michelin Man. The key-visual is an image motif that is used in campaigns in order to enhance brand recognition. The key-visual should be easily and quickly grasped.
4 key facts of the perfect key visual:
The key-visual should be simple and understandable.
It should be unique and unmistakable.
It should be usable in all media.
It should address the feelings of the target group.
We encourage you to make use of the LCC key visual as often as possible!
Our support? We provide:
Static foils you can attach anywhere in your office, on the streets, at train stations, in solariums…..
A powerpoint template for LCC and LCC Business Travel or LCC Global Travel with the according key visual
Roll Up Banner motifs in Adkit with the key visual – to enrich your office design, be used for trade shows or for customer events
Advertisement Templates in various formats in Adkit carrying the key visual, which can be used as image advertisements
LCC Branding series
Three Ways How to Stand out of the Crowd!
LCC Viral activities: Discover the LCC Global Travel movie, the brand-new LCC Business Travel movie or apply the leisure LCC image movie in seven languages with the new claim in your online and offline activities!
LCC customer calendars with individual name imprint – which carry the LCC key visual on the cover
Header in the global LCC Youtube channel carrying the key visual. click here for the Youtube channel
And now – Brand new since 30th March 2015: The LCC Key Visual can as of now be fully translated into your native language.Takes two minutes, and you have it perfectly in your language in perfect design with your local logo! Try it yourself. Click here for Adkit.
Now it is on you – use our support or be creative yourself
Use the key visual in your Facebook Profile Picture
Use the key visual in your own youtube channel
Start local advertisements with the key visual
Add the key visual to customer gifts
Create a Guerrilla campaign around it: 5600 reasons to book with LCC – our people (and add picture confetti to the envelope – individual confetti available at confettiyourlife.com)
This is a very useful template for local usage. We used it in a local newspaper to advertise about 2014 Superior LCC. I translated the key visual into French.The translation took me less than 2 minutes. Done and ready to use. Great!
Mohammed Bit el Mal, LCC Lehyan Travel, Morocco
It’s Quiz Time - Prove Your Knowledge!
LCC Achievements
LCC Germany tested “among the best” travel agencies in the country
If in Germany one asks for neutral test results and evaluations, no matter if we talk about vacuum cleaners, baby strolls, cereals or even the service industry like travel agencies, there is only one organization and one magazine everyone counts in: “Stiftung Warentest” (largest, independent product testing institute in Germany). Beginning of this year this organization tested travel agencies in Germany – without prior notice. And the result is a worth a big applause: Together with four other travel agency chains we, Lufthansa City Center, received the test rating “good” with a mark of 2.0, whilst particularly in the “service rating” a “very good” result was achieved. The ratings go from 0,5 - 1,5 “very good” to 4,6 – 5,5 “unsatisfactory”. With this final rating Lufthansa City Center ranks best among the top 5 test winners.
The overall evaluation includes:
Consulting: good (mark 2.5)
Accuracy of the offers: good (mark 1.8)
Service: very good (mark 1.5)
Five locations per travel agency chain were tested. Each travel agency with a different specialization: round trips in South Africa and Turkey where the LCC agencies scored the highest; family cruises, round trips in India and last minute diving trips.
We at the LCC Headquarters, are very proud of all our members and of this outstanding test result. Again congrats!
No. 1 Sales Agent for Turkish Airlines
Proud news from LCC AltaVia Travel has reached the LCC Headquarters. The LCC agency in Kosovo ranks 1st on total sales for Turkish Airlines. The airline has 14 flights per week at PRN airport which means they are the airline with the most flight frequency at PRN. Congratulations to the whole team of LCC AltaVia Travel!
LCC Philippine World Travel scores at Amadeus
The Amadeus Top Agency Partner Award 2014 was given to LCC Philippine World Travel for making it into Amadeus’ Top 20 agents for the period covering November 2013 to October 2014.
Keep up the good work! The whole staff did an amazing job!
The award shows our support and commitment to LCC preferred GDS
Cynthia Limjap, LCC Philippine World Travel, Philippines
Award for Outstanding Innovation and Quality
LCC Global Travel member Giles Travel has once again been crowned “Best Business Travel Management Company” at the prestigious Business Travel Awards. The panel stated that providing excellent personalised customer service is still the key to running a successful business. We believe the same and are very proud of our LCC member in UK.
Everyone at LCC Giles Travel is extremely proud to be part of a fantastic team which takes on the best in the business and comes out on top!
LCC Global Travel member Giles Travel, United Kingdom
Jubilees and Entries
Our network is filled with unbelievable success stories that we want to share with all of you. Be it a travel industry or an LCC award, a personal achievement that affects the work within LCC, a special cooperation between LCC agencies or any other accomplishment that makes our network so special and one of a kind.
We are honoured to have such high-performers within the LCC network and congratulate you for your outstanding effort, courage and skills!
Amways Service
Puchheim, Germany
LCC member since: 1.4.2010
LCC Aves Travel
Tallinn, Estonia
LCC member since: 1.4.2010
Blue Sky Travel
Cairo, Egypt
LCC member since: 1.3.2010
Europa Travel
Valencia, Spain
LCC member since: 1.3.2010
LCC Morea TRavel
Budapest, Hungary
LCC member since: 1.2.2010
LCC Surya Travel
Chennai, India
LCC member since: 1.1.2010
LCC Travel Voyages
Pune and Mubai, India
LCC member since: 1.1.2010
NHE Travel
Hong Kong, China
LCC member since: 1.4.2010
Blaguss Touristik
Vienna, Austria
LCC member since: 1.1.2005
Euro llyod
Englewood, USA
LCC member since: 1.1.2005
Euro llyod
Charlotte, USA
LCC member since: 1.1.2005
Euro Lloyd
San Francisco, USA
LCC member since: 1.1.2005
Jubilees and Entries
Our network is filled with unbelievable success stories that we want to share with all of you. Be it a travel industry or an LCC award, a personal achievement that affects the work within LCC, a special cooperation between LCC agencies or any other accomplishment that makes our network so special and one of a kind.
We are honoured to have such high-performers within the LCC network and congratulate you for your outstanding effort, courage and skills!
Euro Lloyd
New York, USA
LCC member since: 1.1.2005
Euro Lloyd
East Meadow, USA
LCC member since: 1.1.2005
Mondial Business Travel
Vienna, Austria
LCC member since: 31.1.2005
Aerotravel
Cluj Napoca, Romania
LCC member since: 14.2.2000
Aerotravel
Timisoara, Romania
LCC member since: 14.2.2000
Airtours
Skopje, Republic of Macedonia
LCC member since: 4.2.2000
Andromeda Viajes
Madrid, Spain
LCC member since: 4.2.2000
Gärtner REisen
St.Pölten, Austria
LCC member since: 4.4.2000
Lehyan Travel
Tangier, Morocco
LCC member since: 29.3.2000
Reisebüro Amadeus
Salzburg, Austria
LCC member since: 2.1.2000
Salbusiness 1929
Bologna, Italy
LCC member since 3.4.2000
Vipservice
Moscow, Russia
LCC member since: 27.1.2000
Jubilees and Entries
Our network is filled with unbelievable success stories that we want to share with all of you. Be it a travel industry or an LCC award, a personal achievement that affects the work within LCC, a special cooperation between LCC agencies or any other accomplishment that makes our network so special and one of a kind.
We are honoured to have such high-performers within the LCC network and congratulate you for your outstanding effort, courage and skills!
